| QUESTIONS | ANSWERS |
|---|---|
| What's your warranty period? | For hardware - 6 to 12 months. For software, lifetime. |
| Is there any recurring fees? | No. One time payment, lifetime use. |
| Can I use the software license to more than 1 computer? | No. We need to input a different license key for every stand-alone computer in every store location/branch We give big discounts for multiple software installation. |
| Can I see/access the POS remotely? | Yes, remote access app will be installed with no additional fee. |
| What will happen to my data after the trial period? | Your data remains intact. Just purchase the license key to remove the trial period. |
| Can I use a touch screen monitor? | Yes but it's not recommended. It's expensive, shorter service life, and needs regular calibration than a regular monitor. |
| Can this software run on Adroid, iOS, Linux? | No. Windows OS only (any version) as of the moment. |
| Can I use this software on mobile devices? | Yes, but limited to Windows OS only. It is not recommended for small screens. |
| Does it need internet? | No, except during online tech support and upgrades. |
| What’s the extent of tech support? | Tech support is 6 months via FB messenger, chat, call, text, email, viber, and any remote access app – from 9am to 5pm Monday to Saturday. |
| The features that I want are missing in the system, can you include it? | All client's suggestion and feedback will be considered, and might be included on the next major software update. |
| Will you teach us how to use the software? | Yes, online training is provided. It takes 30-40 minutes only. Just advise your preferred schedule in advance, from 10am to 4pm Monday-Saturday. |
| Where's your location? | We are based in Las Pinas. |
| Do you deliver nationwide? | Yes. Shipping fee will be on buyer's account. |
| Can I use the software first before paying the license key? | Yes. You can use the software for 15 days free without restrictions, simply download it by clicking the icon above. |
| Is it BIR-accredited? | The software is BIR-compliant but not yet accredited. We can assist you with the application. |